*Human Intelligence – Welcome with Team Thales!

Thales in Germany is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.

Say HI* – to your career as

(Senior) Engineer, Client Services (f/m/d) (Ref. Nr. R0253176)

At the site in Munich

In Munich you will encounter solutions related to digital transformation using cloud, data and software. This is the right place for you if you want to help us making digital services, identities and transactions secure and reliable. Join the Thales expert team which ensures as global market leader in digital security that billions of people worldwide can use trusted digital services. We are happy to have you on board!

Your mission

• In this role, you will represent our customers and our support organization in the Thales product development and release process as well as in other key areas such as knowledge creation, review of technical training material, and development of critical fieldservice notifications

• You will also provide mentoring to the broader support engineerpopulation and serveas an escalation point within support, diagnosing the most complex problems ,recommendingworkarounds, answering the most complex questions on function and usage of product via the telephone and/or Internet

• You will convey customer feedback to product development staff and the Product Line Management team. Possesses thorough knowledge of company’s products used by customers. Responsible for resource planning and allocation, managing customer expectations and project deliverables, and providing cross-functional escalation and communication

• With feedback from R&D, you will develop and document (in our knowledge base) solutions and workarounds to known problems and advice the Crypto-Management support team on how to apply the solution or workarounds to known issues.
  

We are looking forward to

• Bachelor’s degree in Engineering, Computer Science, or another relevant field of study; and / or equivalent experience

• A good understanding of cryptographic key management with experience using them to protect sensitive data in database, applications, storage systems, virtualized platforms and cloud environment is a clear benefit

• You must be willing to, occasionally, provide after hours and weekend support of products on an on-call

• Technically, we would like someone to join our team who has working knowledge of Linux operating systems such RHEL, CentOS, Ubuntu and/or Windows Servers, networking such as protocols like TCP/IP and UDP; IPv4 vs IPv6. Basic Knowledge of programming languages (C/C++ and/or Java). Database skills (Oracle and MS SQL Server) is a plus. Knowledge of RSA PCKS Public-Key Cryptography Standards. Knowledge of Public cloud platforms. Familiarity with AWS, VMware vCloud Air, Microsoft Azure, etc. is an advantage

• Personally, you must be passionate about problem solving and have a genuine interest in helping our customers and our partners succeed.

What you can expect at the site Munich:

Flexible and mobile working | Various part-time models to promote work and life balance | Company pension | Part-time retirement models | Share holding programme "Sharing Thales” | Contributions for special occasions | Corporate networks with versatile events on offer | International development opportunities within the Thales corporation | Comprehensive professional development opportunities in the Thales Learning Hub | Talent programme to promote young talent | Regular development meetings | Buddy programme for newcomers | Benefit platform for employees | Childcare contribution | Canteen | Parking facilities | Occupational health physician | Health actions|

For our 77,000 employees in 68 countries we open up visionary perspectives, realise individual career paths and enable creative freedom. This is achieved with courage, versatility and the firm intention to make the demanding challenges of our time safer and more inclusive. With our sustainable value-focused management we support diversity actively.

You can find out more on our Corporate Social Responsibility here.

Say HI* – Your journey to us

At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? Your contact Andre Fuhrmann is looking forward to your online application on our Career portal.

Andre Fuhrmann – Talent Acquisition Partner

+49 7156 30222002

*Human Intelligence