Call Center Agent (m,w,d) Deutsch Booking Plattform remote in Griechenland

Start: 17th May, 31st May, 7th June, 21 st June and 12 th July

Position: Customer Advisor

Location: Remote/Work from home, Greece (on-site work available as well)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers through various channels (phone, email and chat)
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience.

REQUIREMENTS:

• C1 level of German language, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Ability to cover night shifts on rotation with colleagues
• Ability to identify, apply and explain your product and/or service expertise with clarity.
• WFH requirement: Dedicated space for WFH office • Internet requirements: Speedtest needed Only Fixed internet connections is allowed with the minimum Upload speed of 1.5 Mbps / 20Mbps Upload. Desktops should be connected with eathernet cables with the Internet box

OFFER:

• Excellent remuneration package
• Private medical insurance
• Unlimited contract
• Shifts Mon-Sun / 9.00-00.00
• Salary: 1200 EUR / month +
• 10% monthly performance bonus Monthly language bonus for German 50€ for remote+
• 500€ anniversary bonus

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.