Andreas Müller
Angestellt, Senior Manager, Technical Support, DACH and CSS Team Lead, OSIsoft Europe GmbH,, Frankfurt, Germany
Frankfurt a/M, Deutschland
Werdegang
Berufserfahrung von Andreas Müller
Bis heute 4 Jahre und 4 Monate, seit Feb. 2020
Senior Manager, Technical Support, DACH and CSS Team Lead
OSIsoft Europe GmbH,, Frankfurt, Germany
Managing a team of senior product support engineers in the DACH region that provide best in class Technical Support, Field Service and Training for the PI System software. Field Services Global Project Management and involvement Stakeholder of the Technical Support team in the new PI Community Project
3 Jahre, März 2017 - Feb. 2020
Manager of Product Support, EMEA,
OSIsoft Europe GmbH, Frankfurt, Germany
As Manager I took care all operational aspects of Product Support such as Technical Support, Escalation, Development Support, Field Service, and the Network Operation Center. I regionalized and localized global standards, best practices, and procedures and was the Functional lead of teams that provide best in class Technical Support and Field Service for the PI System software in the EMEA region
3 Jahre und 11 Monate, Apr. 2013 - Feb. 2017
Technical Support Group Lead EMEA and CSS Team Lead, Germany & Spain
OSIsoft Europe GmbH, Frankfurt, Germany
Responsible Group Lead of the Customer Services & Support (CSS) Teams that provide best in class Technical Support services for the PI System software throughout 7 offices in the region. In parallel I lead the CSS Teams in Germany and Spain as their direct manager.
2 Jahre und 8 Monate, Aug. 2010 - März 2013
Technical Support Escalation Engineer
OSIsoft Europe GmbH, Frankfurt, Germany
As the first Escalation Engineer in the region I supported Product Support Engineers with complicated cases involving all kind OSIsoft products. Worked cross-team with Developers to resolve critical issues, coordinated with development leads and product management to promote a quick resolution.
10 Jahre und 1 Monat, Juli 2000 - Juli 2010
Senior Technical Support Engineer
OSIsoft Europe GmbH, Altenstadt, Germany
Senior Technical Support Engineer EMEA experienced with all OSIsoft products consulting, installation, migration, support and providing training.
1 Jahr und 3 Monate, Apr. 1999 - Juni 2000
Project Manager Electrical and Process Control Engineering
Novartis CIBA Vision, Germany
Concept development of automation, process control and process data acquisition for a new generation of production plants at the Global Lens Technology Group, Großostheim, Germany
1 Jahr und 3 Monate, Jan. 1998 - März 1999
Project- and Team Lead Automation Section
CIBA VISION Corporation, Atlanta, GA, USA
Build-up of a production facility for daily disposable contact lenses in Atlanta, GA, USA - Implementation of Process Control Systems,Manufacturing Execution System MES - Managing the Electrical Engineering Team - Computer system validation
3 Jahre und 7 Monate, Juni 1994 - Dez. 1997
Project Manager Electrical and Process Control Engineering
Novartis Ciba Vision, Germany
Project Manager Electrical and Process control engineering, Großwallstadt and Großosteheim, Germany
Ausbildung von Andreas Müller
3 Jahre und 9 Monate, Juli 1990 - März 1994
Elektrotechnik - Automatisierungstechnik
Fachhochschule Giessen-Friedberg
Certified Engineer Electrical Engineering - Automation
2 Jahre und 1 Monat, Aug. 1987 - Aug. 1989
Mess- und Regeltechniker
Staatliche Technikerschule Weilburg
Qualified Instrumentation and Control Technician
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Grundlagen