Solaris is Europe’s leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings.
We love what we do and we love our team. We are 700+ people from over 60 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.
About your future team
Transaction Banking Operations is the pulsating heart inside Solaris. We own a handful of tasks, being responsible for both internal and external business operations requests. We work closely with Tech, Product and Compliance teams as well as third-party providers. Our main goal is to ensure the daily business operations are running smoothly. Your main contribution would be to support us in daily reconciliation procedures as well as getting involved in improvement and automation initiatives.
Your Role
- Process chargebacks for both consumer and unauthorized disputes and monitor all operational processes
- Project managing parts of Card Operations to build scalable processes
- Designing and leading automation initiatives, helping enable the Cards business in the rest of
- Europe Timely incident management with involvement of senior stakeholders
- Product, AFC and Risk functions collaboration, to help achieve the team’s OKRs
- Vendor management with our different card providers
- You will be handling escalations from stakeholders and find the optimal and most sustainable solution
We'd love to see
Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.
- Professional working proficiency in English and German
- You have at least 2 years working experience in a banking environment, preferably in processing chargebacks/ Dispute Resolution process
- Strong analytical skills, SQL preferred
- You demonstrate strong ownership for your work, for driving project and process improvements.
- You display strong time management skills, problem solving, decision-making and communication skills
- You are able to proactively resolve conflicts and escalations.
Benefits
- We have a "remote-friendly" working arrangement
- Home office budget
- Learning and development budget
- Transparent framework to support your career goals
- Competitive salary
While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.
At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.Information on data processing:
To all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.