Scrum Master for Multichannel Contact Center Solution Crew

Switzerland - Zürich

Information Technology (IT)

Group Functions

Job Reference #

293124BR

City

Zürich

Job Type

Full Time

Your role

Are you passionate about continuous improvement? Do you want to participate in the creation of the top-class contact center communication platform foir our customers? Are you motivated to work in a complex, global environment where ideas are valued, and effort is appreciated? Are you willing to put in your hands to address impediments of your tema?

We are looking for an experienced Scrum Master to join our team and help us to:
• remove and address impediments
• encourage, promote and monitor the implementation of improvement actions
• promote the use of agility practices & techniques, models and frameworks
• facilitate workshop and training session with your team about agile principles and practices
• support the PO in the planning and prioritization
• support the team releases
• facilitate the ceremonies

Your team

The Contact Center Solution teams are responsible for providing worldwide services and infrastructure which comprises a set of vendor-supplied components that enable clients to contact UBS via various media channels, including: Telephony, Chat, E-mail & Social Media. In addition, the team is also developing surrounding applications in this area.
You’ll be part of the Agile Delivery Organization in Zurich. We build outstanding products by having chosen an agile mode of working with a mindset around time-boxed delivery of solutions, empowerment of interdisciplinary teams and close collaboration throughout the whole software development process. It is the location for co-located software development.
It’s a very demanding, fast paced and exciting environment.

Your expertise

• experience in working as an Agile Coach, Scrum Master, Flow Manager or similar relevant roles
• good understanding of the agile principles and Scrum Framework
• ability to communicate effectively within team, across teams and in larger community of practice, facilitate difficult discussions and agile ceremonies
• strong servant leadership skills. You can garner respect from individuals, puts their needs first, and with a strong attitude of transparency
• assertiveness, to ensure that Agile principles are adhered to while being pragmatic about practices
• knowlege about GitLab and Confluence is highly appreciated
• great problem-solving skills and a "hands on” attitude, self-organized and able to quickly learn new technologies and concepts and sharing knowledge with others
• fluent in English and able to work effectively in a global, multicultural environment

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.