Jennifer Holzhausen
Angestellt, Client Success Specialist, Indeed.com
Dublin, Irland
Werdegang
Berufserfahrung von Jennifer Holzhausen
- Answering inbound written inquiries & phone calls in German from our thousands of Small Business advertiser clients - Assisting with new client account setup - Helping clients measure their success and ROI from Indeed - Diagnose and solve technical and quality problems - Promoting pay-per-click advertising services and benefits - Supported our other SMB teams to identify opportunities within SMB accounts, proactively contact clients, and provide our Sales team with product support
- Providing technical and operational high level support to Businesses in German and English - Answer all questions related to Zendesk and escalate when necessary - Own the customer experience and work to exceed their expectations. - Proactively research for solutions to problems and propose improvements if necessary - Drive product change and improvement to make Zendesk the leading support platform - Support Customers via different channels such as phone, email, community, social networks and chat
Sprachen
Deutsch
Muttersprache
Englisch
Fließend