Akos Mester

supporting clients in - Project Management - Service Delivery / Operation - ITIL - Process Development

Delivery of new client projects relating to the end-to-end automation of IT Service Management, project manage the delivery of technical end to end global solutions. Responsible for translating the client’s business requirements into specific systems, applications and/or process designs for custom technical solutions. Leading the new implementations and system configurations ITIL processes : Service Design, Service Transition, Service Operation, Continual Service Improvement

Managing Reporting Delivery Service - Secure the operation of the Report delivery services - Lead the Reporting operating team - Set up and coordinate with virtual teams for implementation projects - Responsible for contracts - Responsible for yearly financial planning and budget controll Architect Plan and implement reporting between clients and provider - Responsible for Reporting middleware services - Business Analysis - Report planning, developing, integrating

As Service Delivery Manager responsible for the Reporting Delivery Service. - Managing global Reporting System - Secure the operation of the Reporting delivery Services - Lead the Reporting operating team - Set up and coordinate with virtual teams for implementation projects - Responsible for yearly financial planning and budget control As Architect responsible for new customer and reports integrating - Requirement analysis - Design - Leading of implementation project

Client requirement analysis, new reports implementation, responsible for daily operation of reporting middle-ware

Project manager, integration of new incoming Systems into the operation • Project Manager for System integration. (infrastructure and applications) • Lead the Service Transition (new system integrating into operation) • Business analyst and consultancy • Technical contact between the application operation teams and the Project Management Office • Process developing for the application integration and operation

Application Engineer, operating business critical applications for Airlines and Shipping Companies • Windows and Linux based business critical application third level operation • Responsible for the test environment and bridge between the operation and developers (organize tests, rollout, new patch, change management ) • Knowledge Transfer (bring the knowledge from the external provider, educate the younger colleagues) • Change and rollout management for production servers,

Operate and develop the IT background for office and production Team Lead • Consultant and Project Manager for internal IT related projects (Offices and production) • Business analysis System Engineer • Maintains and develop the IT background for offices and production (clients, servers, network, SAP, email, VPN) • Windows Servers operating (Windows 2000, 2003, 2008, SMS, WSUS, Exchange, Database, File) • Network operation (DHCP, DNS, VPN, Firewall, CISCO hardware)

- News editor - Journalist - Video editor - Cameraman - Voice engineer

Member of the IT support team, responsible to secure the IT services for the Clients (midsize companies, local governments, and educational institutions) • Operate the IT system of clients • Working together with the local IT representative and other external providers • Windows server (File, DHCP, DNS, MSSQL) installation, administration • Network planning, building, operating

- Full technical support - providing both software and hardware maintenance for Office - Full technical support - providing both software and hardware maintenance for Production - First, and second level support - User management - Supervising, maintaining PC networks