Alexey Matveev
Angestellt, Expert for IT workplace, infrastructure and operational support, Bayer
Moscow, Moscow, Russia, Russische Föderation
Über mich
12 years of IT experience with 8+ years in management role responsibilities. Strong cross-functional collaboration skills, experienced in problem solving, developing talents and building effective local and regional teams on EMEA level.
Werdegang
Berufserfahrung von Alexey Matveev
Bis heute 3 Jahre und 1 Monat, seit Juni 2021
Expert for IT workplace, infrastructure and operational support
BayerLeading expert for workplace, client infrastructure and operational support across CIS countries. Ensure the IT services delivery which is done through partners in accordance with Bayer group and country regulations
2 Jahre und 5 Monate, Feb. 2019 - Juni 2021
Team Leader IT Workplace / Service Operation Manager EMEA (IT WP SOM EMEA)
BayerService Operation Management for IT Workplace in EMEA region. Workplace project support and Operation management for Client infrastructure across EMEA region. Act-ing as single contact point and bridge between countries and Leverkusen HQ
6 Jahre und 8 Monate, Juli 2012 - Feb. 2019
Team Leader IT Workplace / License Compliance Officer
BayerResponsible for management and steering of IT workplace services across Russia and CIS countries while ensuring overall service quality and proper operation level. Respon-sible for local IT Workplace team leading, including personnel management and development.
The work experience involved working in a local Helpdesk team as member to ensure IT Workplace services delivery in agreed manner and proper service level. Single contact point management (calls and emails incoming). Incidents resolution as remotely as onsite. IT projects participation. Acting as HelpDesk manager deputy.
Sprachen
Englisch
Fließend
Russisch
Muttersprache