Ing. Alonso Morelos

Technical customer support for device and workflow issues in clinical trials. Over 231,000 sites and 15,000 trials supported worldwide. Logistical resupply and new order placements for customer sites and sponsor requests. Database update and management via ticketsystem and ERP databases. Resolution of internal data queries in coordination with Data and Project Management departments for general and situational cases.

Assisting the Sales and Marketing department in the promoting of workshops: Continuous Improvement, System Design, Discover Excellence, Enterprise Alignment, etc. Assisted in workshops for operational excellence at client companies. Strong Emphasis on the Shingo Model: Guiding principles, Systems, Tools, Culture.

CAPA analysis for customer packaging machinery. Physical inventory management and customer profile updating (CRM) with SAP.

Energy and Sustainability, Engineering Design, Risk Management, Product Lifecycle Management, Strategic Management and International Markets.

Specialization in Lean Manufacturing and Philosophies. SCM, Lean manufacturing, Inventory and Production, Statistical Quality Control.