Anke Mizrahi

In August 2014 I joined the German subsidiary of Ophir Optronics as sales & customer support representative for laser optics and components including: Focusing lenses, Beam-delivery laser mirrors: Silicon (Si) Mirrors and Copper (Cu) Mirrors and Cavity optics: Output couplers (partial reflectors), Rear Mirrors (Ge ,GaAs) and Total Reflectors Windows and Optics maintenance tools.

• Marketing / Sales in D, CH, A, NL & B • Acquisition and customer care (incl. winning new customers, business trip preparations for the field sales team as well as report assistance) • Interface for customers and suppliers (ensuring rapid and qualified answers to customers and suppliers) • Issuance of quotations incl. calculation of price if necessary (distribution) • Intensive follow ups of quotations and orders • Customer, supplier and fair visits • Website administration & newsletter management

• Complete responsibility for managing existing European customer base • Prime point of European customer contact • Ensure fast high quality responses to both customers/prospects • Representing Europe in internal meetings and adopting Europe strategy within the company • Marketing support for field sales team • Direct assistance for Head of Sales & Marketing - Europe • Interface with all facilities and departments

• Managing customer service of business customers in Israel and overseas • Leading and supervising the customer service team (6 representatives) • Training and guidance of the customer service representatives • Coordination of issues in conjunction with other internal departments • Transformation, assimilation, invention and implementation of new and more effective internal working processes • Handling customer approaches and complaints • Planning and recruiting team and balancing the workload

• Coordination of customer requests to the relevant departments of the company • Responsibility for complete treatment of incoming orders until supply of goods • Daily follow-up and communicating schedule changes • Performing translations in German, English and Hebrew • After initial 6 month period, designated "exceptional worker"

• Service and treatment of local and worldwide customers and suppliers • Marketing and Sales in Israel and Europe • Management and handling of import and export completion from the status of the order until the goods arrive their final destination incl. work with customs authority and transport companies • Administrative activities incl. issuance of delivery notes, invoices and receipts, taking care of customer payments and money transfers to suppliers, stock management, issuance of production plans, etc

Recruited under the district support group to serve the non documental payments and documental payments departments, where I enjoyed a high level of ownership such as control activities and self-responsible execution of transactions. • Service and consultancy of private and business customers • Issuing and checking of documents according to Letters of Credit • Treatment of payments • Issuance and check of international guarantees • Treatment in the field of currencies and interest

Two years training at Deutsche Bank enabled me to learn the wide range of banking. I was involved in the practical aspects while working in the bank in several departments such as National and International Trade & Payment Services, mortgages, private and business banking, stock and currency department. At the same time I was as well educated in the theoretical aspects by attending a vocational school providing background information on general economics, bank management, accounting, organization & computer