Anne de Mello
Angestellt, Service Manager, Wall Street English / WSI Education GmbH, Pearson Group
Deutschland
Werdegang
Berufserfahrung von Anne de Mello
Bis heute 8 Jahre und 11 Monate, seit Aug. 2015
Service Manager
Wall Street English / WSI Education GmbH, Pearson Group
Hiring, training and leading the service team; Managing quality and standardization; Planning and coordinating courses and lesson plans; Tracking, analyzing and reporting Center Service performance and providing solutions for improvement areas; Driving engagement of staff, students and alumni in complementary informal learning communities using digital tools and social media; Management and order of didactic material stock; Implementing new products and systems.
11 Monate, Okt. 2014 - Aug. 2015
Director of Studies
OS Connect
Teacher training; Organizing study plans, ensuring students satisfaction and progress; Course planning; Development of e-learning course material from elementary to advanced levels, including exam preparation material; English classes for all levels; Dealing with any student queries on academic matters and ensuring that student feedback is monitored and acted upon
1 Jahr und 1 Monat, Okt. 2013 - Okt. 2014
ESL Content Manager
OS Connect
Creating ESL content for e-learning courses from elementary to advanced levels, providing grammar, vocabulary, reading, writing and speaking activities which stimulate real communication; Creating and organizing lesson plans; Creating content for exam preparation courses as PET, FCE, CAE and TOEFL ; Developing interactive activities for each lesson and module including video and audio files; Proofreading and editing content
1 Jahr und 1 Monat, Okt. 2012 - Okt. 2013
English Teacher and Personal Tutor
OS Connect
One to one English classes from Elementary to Advanced levels, including exam preparation (PET, FCE, CAE and TOEFL); Conversation classes in groups divided by level; Correction of writing exercises from all levels including exam preparation writings; Organisation of study plans; Dealing with students queries on grammar, vocabulary or any course content matter.
2 Jahre und 2 Monate, Dez. 2009 - Jan. 2012
Receptionist
Hostal Lis II
Dealing with bookings by phone, e-mail, internet servers or face-to-face; Completing procedures in check-in and check-out; Preparing bills and taking payments
7 Monate, Sep. 2007 - März 2008
Financial Assistant
International Schools & Travel
Ausbildung von Anne de Mello
1 Jahr und 10 Monate, Sep. 2010 - Juni 2012
Bachelor in Fine Arts, Restoration
Universidad de Sevilla
3 Jahre und 2 Monate, Aug. 2006 - Sep. 2009
Bachelor in Fine Arts, Painting
Universidade Federal do Rio de Janeiro
Sprachen
Portugiesisch
Muttersprache
Englisch
Fließend
Spanisch
Fließend
Deutsch
Gut
Italienisch
Gut