Dr. Bilyana Mateva
Angestellt, Senior Business Consultant, CGI, Energy&Utilities
Brussels, Belgien
Über mich
Over the last 20 years, I have been dedicating to catalyzing business performance in the E&U sector while creating value for all parties involved. I have hands-on experience in both, operational and project management, taking senior positions at electric utilities and leading projects related to energy market transition, B2C strategy, business transformation, operational excellence and digital transformation.
Werdegang
Berufserfahrung von Bilyana Mateva
Bis heute 6 Jahre und 1 Monat, seit Juni 2018
Senior Business Consultant
CGI, Energy&Utilities
Senior advisor, helping distribution operators, suppliers, and public authorities shaping their strategy in the context of Energy Transition & future market evolution. Key missions: •Data Governance & BPM (DSO, BE) •Smart Data (DSO, BE); •Multi-utilities collaboration Assessment (DSO BE) •Assessment of digital strategy (TOP 3 Energy Supplier) •Strategic analysis of energy data platform (EU member state) •SDM, Business Process Services (e2e); blended on-shore & off-shore team (Top 3 Energy Supplier)
2 Jahre und 4 Monate, Sep. 2015 - Dez. 2017
Freelance Management Consultant
Energy and Utilities Consulting
Supporting the management team in the Identification of strategic and key company objectives; Business processes description, analysis and optimization; Re-structuring; Processing of business and IT requirements; Change management; Engagement management.
3 Jahre, Okt. 2011 - Sep. 2014
Member of the Management Board
E.ON Bulgaria Sales (currently Energo pro Sales)
Overall direction and strategy of Electricity Supply Company /1.1 Mio customers; 5.2 TWh/p.a. supplied electricity/ Developing a governance system for the business Accounting to the stakeholders for the organization’s performance Business process alignment in regards to the Electricity Market Liberalization and Change management Management and monitoring of the implementation of Management Quality System ISO 9001:2000.
4 Jahre und 11 Monate, Okt. 2009 - Aug. 2014
Senior Vice President Customer Care
EON Bulgaria
Strategic leadership and management of multiple support service divisions within E.ON Bulgaria that include: customer contact centers, call center, customer billing, collections and reporting. Direct the development and revision of customer service, billing and accounts receivable operating procedures. Driving customer-centric change through innovative programs and processes;
2 Jahre und 8 Monate, Feb. 2007 - Sep. 2009
Head of Customer Service
E.ON Bulgaria
Responsible for customer services policy as well for the delivery of high quality customer service for about 1.1 Mio customers; Define and deliver strategies to increase customer satisfaction and single contact resolution through effective process management
1 Jahr und 9 Monate, Mai 2005 - Jan. 2007
Project Manager
Uconomics
Consulting Services to E.ON Energie, Munich, Germany on Post Acquisition Integration of Electric Utilities in Bulgaria
2 Jahre und 7 Monate, Okt. 2002 - Apr. 2005
Chief Expert, Management Information Systems
Overgas Inc
Audit, design and optimization of business processes; Implementation of Balanced Scorecard framework; Design of efficient processes based on Key Performance Indicators
1 Jahr und 1 Monat, Sep. 2001 - Sep. 2002
Engineer - Gas Pipeline Designer
Overgas Inc.
GIS Modeling for Asset Management in Gas Distribution Utilities; Grid Assets Database development; Design and optimization of urban natural gas distribution networks
Ausbildung von Bilyana Mateva
2 Jahre und 5 Monate, Sep. 2002 - Jan. 2005
Energy Economics
Russian State University of Oil&Gas (Gubkin), Moscow
International Business Development
4 Jahre und 9 Monate, Sep. 1996 - Mai 2001
Oil&Gas
Russian State University of Oil&Gas (Gubkin), Moscow
Design, Build, Finance & Operate of Oil and Gas pipelines and storages
Sprachen
Englisch
Fließend
Russisch
Fließend
Französisch
Gut
Deutsch
Grundlagen