Bruno Méndez Rodríguez
Vorstandsmitglied, Director Ejecutivo, AIAREC
Alcobendas, Spanien
Werdegang
Berufserfahrung von Bruno Méndez Rodríguez
Bis heute 15 Jahre und 10 Monate, seit Sep. 2008
Corporate
IZO System
Strategic Projects in Latin America Area Business Development and Alliances Marketing and Branding Corporation Positioning Spanish Delegate at CEN BT/TF 182 - European Contact Centers Standard
Bis heute 17 Jahre und 10 Monate, seit Sep. 2006
Director Ejecutivo
AIAREC
Business AIAREC Objectives 2006-2010 Strategic Planning Organization Process for all the Members Positioning and Branding Academic Objectives
1 Jahr und 3 Monate, Juni 2007 - Aug. 2008
Operations Corporate Manager
IZO System
To manage and control all the company operations in diferent regions. Achieve the objectives and budget defined in all areas involved. Develop new models for Customer Experience Analysis and train in the new corporate culture the diferent teams. This position cover the responsability for Spain, Brazil, Mexico and Portugal markets.
2 Jahre und 8 Monate, Jan. 2005 - Aug. 2007
Country Manager Brasil y Portugal
IZO System - IZO Brasil
Coordination and managing projects related with Customer Experience via Contact Center canal (phone, internet, email, chat, etc) as well as general managing of São Paulo and Lisbon offices and market strategies. Locations: Madrid, São Paulo, Lisbon Influence Area: Brazil, Portugal, Argentina, Chile
1 Jahr und 4 Monate, Sep. 2003 - Dez. 2004
Director Evaluación y Análisis
IZO System
Area Director focused on Evaluation and Analysis of several clients like American Express, Telefónica de España, Bankinter, Endesa, Grupo Santander, Mapfre. The projects were focused on market research, business perform and customer experience.
2 Jahre und 2 Monate, Juli 2001 - Aug. 2003
Project Manager
Qualytel Teleservices, S.A.
Managing and coordinating projects like Retevision, Madritel, Auna, Amena, Wanadoo. More than 1.500 people involved at this projects.
Ausbildung von Bruno Méndez Rodríguez
1 Jahr und 10 Monate, Sep. 2001 - Juni 2003
Economía
Universidad Complutense de Madrid
4 Jahre und 10 Monate, Sep. 1996 - Juni 2001
Administración y Dirección de Empresas
Universidad Complutense de Madrid
Graduated with Honors in Accounting, Business Strategy, Entrepreneurship Strategy and Competitive Analysis. Dissertation titled "Automotive Industry: GM, Toyota and VW; an approach". Concluded with honors.
10 Monate, Sep. 1995 - Juni 1996
Ingeniería Naval
Universidad Politécnica de Madrid
Sprachen
Spanisch
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