Callum McLean

- Office Administration - Communicating with people from different countries and backgrounds - Constructing offers and communicating offer to clients - Business Development improvements and procedures - Company Accounting - Quality customer service interactions with Business and Personal Clients - Staff recruitment - Staff Training and development - Daily application of Windows/Apple Systems

- Providing external and internal support to customers and colleagues - A high level of understanding and knowledge of policies and procedures - Knowledge of products, services and applications - Troubleshooting to create solutions to customer problems - Support company and divisional Strategies and Goals - Complaint Management - Project work (Rosters, System Analysis, Optimisation of Performance) - Provide training and coaching for staff development

- Discussing banking options through telephone communication - Handling complaints regarding standards and policy - Specialist in credit applications and customer auditing - Proactively promote team work, goals and meeting targets - Leading team meetings - Providing training and feedback to other team members - Application of extensive knowledge of banking and banking products - Actively involved in team work and engagement (Social Comm

English, Journalism, History and Sociology

Australia in Asia and the Pacific, English, Geography, Sociology, Information Systems, Athlete Development, Health and Physical Education.