Corinne Minudel

Backoffice / Auftragsabwicklung

Support for all Marketing Matter / Focal Point Unbilled ALPS / Focal Point Services Disputes / Customer Relationship Representative for a Key Account Apprentices Supervisor

Act as Team Leader for SO Project Administrators Switzerland. Educated new SO PA’s in our Center of Excellent in Bratislava (for 3 Weeks during Q-End Closing) Managed the transfer and implementation for all Swiss SO Contracts to CoE Bratislava. During several years working as a Security assistant, doing a fire-extinguishing course and Security course ​​, which was headed by a former foreign intelligence officials.

Managed as SME a big SO Account and small SO customers in Banking Trade. Assisting in the integration of a banking IT company in the IBM. In this context, I have worked for 9 months 2 days a week in our Location in Prilly/Lausanne. Educated several employees on topics concerning fulfillment systems and tool as well as processes.

Acquired a strong knowledge in the fulfillment organization with strong experience in the end-to-end fulfillment process. Knowing very well the fulfillment tools and systems. Process Coordinator and COSY Administrator for Key Accounts. In this function I had close involvement in the Account team and participation on some customer meetings.

As CF Professional starting the role of Project Administrator with Network Services/ Outsourcing Projects. Responsible in several complex SO Accounts and Contracts for recording, maintain, invoicing, closings and reconciliations the projects and contract. Customer Support member in GE, FR handling emails, letters address changes and phones, dispute handling.

The network portfolio part department was temporarily a subsidiary company (IBM Informatica Ltd.), in which I was involved in a administration role, cooperation and support to achieve ISO 9000 Certification and updates. Introduction of a new complaints system and act as coordinator.

Start as General Administrator for Network Services, I was responsible for Support Sales Rep, help for Offer, administration matters, accounts and receivables. Knowledge in IBM Customer Reference Database as MCR Coordinator. Responsible for open and maintain customer accounts and manage the customer organization mapping.