Daniel Sierzant
Angestellt, IT Service Delivery Manager, Modern Collaboration, Smith & Nephew
Abschluss: MBA, WSB University in Poznan
Wroclaw, Polen
Über mich
Proficiency in managing business, developing and implementing strategy, products and services. 20 years of experience in project management, IT processes and team management. Project Manager (PMI, Prince2, Scrum), IT Service Manager (ADP, ITIL), Product Owner - Bridges gap between business and technical teams, business to tech language interpreter - Combines business approach with new technologies - Able to work effectively both within projects and the functional structure - Designs "ecological solutions for organizations" considering the best value for the company and respecting the interests of all stakeholders - Successfully works with people and leads a team, communicative, cares about relations - Uses the synergy of methodologies - flexible management of an inelastic processes. Controls risk - Knowledgeable in the management of change. Strong emphasis on service improvement and quality - Self-managed and professional in simultaneous project delivery on time, on budget, on scope
Werdegang
Berufserfahrung von Daniel Sierzant
Modern Collaboration & Unified Communications Head accountable for the service strategy, technology roadmap & lifecycle, service development and delivery, performance of voice, video, messaging and collaboration - voice services & devices over switched, IP and mobile networks - video conferencing services - messaging, sharing, and collaborations as part of Teams. Responsible for Teams service delivery for 18.000 users: Teams platform, Telephony over Teams, Teams Rooms, Teams Live Events, devices & licenses
1 Jahr und 2 Monate, Mai 2019 - Juni 2020
End User Computing Manager
Eurocash Group
Manager of End User Computing Team, responsible for the Service Strategy, Design, Transition and Operations of company’s End User Computing services. End User Computing cover end-to-end responsibility for End User Devices (PC, Mobile & Print), User Data, OS, Applications, Licenses and Subscriptions as well as Endpoint Managing, Inventory and Compliance Systems.
Running product ownership as a service for Adobe Acrobat & Reader, Creative Cloud, Java, dot Net Framework. Responsible for selection, configuration and maintenance of business aligned, globally capable middleware products and standards used by over 100.000 Users. Accountable for - Products lifecycle management, products strategy - Business change - Continuous improvement and cost managing - Ensuring configuration is secure & efficient, guarantee platform that allows business applications to work optimally
Mixture of Technical and Business Analyst role with the global team accountable for Voice Services - Unit cost analysis, modelling and predicting impact of new projects - Collect and unify information about all voice services - Track project progress and provide updates to all stakeholders - Develop procedures for data acquisition - Prepare reports, analysis, handover documents - Organize local site surveys and oversee cooperation with local IT - Describe, propose and improve of processes
Voice Infrastructure Inventory Project - responsible for sites in Europe, Middle East, Asia and Australia Region - Collect and unify information about all Voice Services managed components from all possible sources (knowledge bases, monitoring systems, documentation). - Develop procedures for data acquisition - Organize local site surveys - Enter and update all IPT components and their connections to network infrastructure into CMDB - Establish standards for data organization and relationships management
4 Jahre und 3 Monate, Juli 2011 - Sep. 2015
Chief Operating Officer
Neter sp. z o.o.
Local Internet Service Provider, hosting services, network infrastructure, VoIP delivery
2 Jahre und 1 Monat, Juli 2013 - Juli 2015
Regional Manager
e-Signals sp. z o.o.
The company delivers solutions including microwave radio line, WLAN, Ethernet, MPLS, masts and towers. Main subcontractor in Western Poland for T-Mobile project (delivering last-mile infrastructure for key Customers)
8 Jahre und 8 Monate, Nov. 2002 - Juni 2011
IT Manager
LTG Group
Ausbildung von Daniel Sierzant
2 Jahre und 2 Monate, Okt. 2019 - Nov. 2021
Executive Master of Business Administration
WSB University in Poznan
4 Jahre und 10 Monate, Sep. 1997 - Juni 2002
Computer Science
Adam Mickiewicz University in Poznań
Specialization: Applied Information Technology
Sprachen
Englisch
Fließend
Polnisch
Muttersprache