Deepti Madhok
Angestellt, Senior Consultant, T-Systems International
Stuttgart, Deutschland
Werdegang
Berufserfahrung von Deepti Madhok
Bis heute 12 Jahre und 11 Monate, seit Aug. 2011
Senior Consultant
T-Systems International
Managing: Transformation Program for global rollout of ITIL processes/ project & portfolio mgmnt solution to improve key SLAs & cost savings. Business cases to standardize Transition & Transformation Mgmt methods. Consulting: Setup Quality/ Risk Mgmnt processes for accounts. Strategic initiatives, performing requirement analysis, contributing to new portfolios & solutions for customers. Presales-Project Planning, Due Diligence, Solution Design for responding to RFPs/IFBs with contract value upto 300 mi €
Managed application deployments, development of web-based applications & Cloud platform setups including global rollout of virtualization program, for 25,000 internal IT personnel resulting in annual savings of >$50k. Responsible for team/ budget/ schedules/ risks/ external consultants. Contract Value of programs ranged b/w $10-$50 million with teams of upto 30 members.
2 Jahre und 5 Monate, Okt. 2007 - Feb. 2010
Project Manager - Infrastructure and Transition & Transformations
Hewlett Packard
Managed Service Transition & Transformation with services delivered from HP delivery centers in US/Australia/UK/ Europe/SA. Remote Infrastruc. projects, Service Desk transition of onshore services to best-shore locations. Managed plans/budgets/resources/risks. Implemented solution design to ensure SLAs & contractual obligations are met. SDM/SPOC role for escalations/ service performance mgmnt/Continuous Service Improvement Plans, during handover. Communication specific to Steering committee, senior mgmnt
3 Jahre und 3 Monate, Juli 2004 - Sep. 2007
Training Delivery Specialist
Hewlett Packard
Successfully completed knowledge acquisition activities for transition of Service Desk projects based in US, Australia & South Africa. Successfully trained over 50 Level 3 support engineers on HP Proliant Servers & HP Storage & Networking devices. Responsible for managing Change, Problem, Quality management for projects in liaison with delivery & support teams, following ITIL standards. Single point of contact for the project for testing of all tools & applications set up at HP.
1 Jahr und 5 Monate, Feb. 2003 - Juni 2004
Senior Technical Support Engineer
Hewlett Packard
Subject Matter Expert for HP Pavilion & Media Center product lines in the U.S., liaising between Training, Quality and Operations to leverage the best practices across different support queues.
7 Monate, Aug. 2002 - Feb. 2003
Techical Support Representative
Dell
Part of the Technical Support team to provide remote technical assistance for Dell products for customers in the U.S. region
Ausbildung von Deepti Madhok
3 Jahre und 10 Monate, Okt. 1998 - Juli 2002
Electronics & Communication
Visvesvaraya Technological University
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen
Hindi
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Punjabi
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