Divyang Desai

• Develop, lead, and implement Customer Experience (CX) Program across the business. Improved CX score by 5 base points and top account order growth by 45% within 6 months of implementation. • Lead Lean Six Sigma Program for business. • Mentor and Coach Black/Green belt certifications. (25+ projects mentored, savings of approx. $1.5M) • Serve as the key point of contact to drive new commercial Excellence initiatives, programs and tools that enhance sales, commercial and organizational capabilities.

• Track and report customer experience (CX) KPIs for the business • Ensure all the functions, product lines and regions are aligned to the customer experience strategy of the HQ • Lead customer issue resolution effort. Ensure customers are at the top of the priority for every step that the company takes. Improved issue resolution time by 43%. • Partner with global Inspection Technologies sites and functions to identify major pain points and design improvement plans to meet local performance objectives.

• Budget control and ownership (approx.. $10M) against Subsea Systems Operating Plan for annual vendor inspection programme spend across all Subsea Systems COEs. • Lead a cost effectiveness project to utilize engineering resources for supplier inspections saving approx. $2M and preventing loss of talent. • Become the primary interface with ITO in specific relation to building vendor inspection requirement costings and activities into Subsea ITO bids.

• Create vendor inspection strategy, hire, mentor and coach team of supplier performance leaders. • Create and establish a structured operating rhythm on tracking vendor inspection activity with regards to NOI completion, product release tracking, escaping defect reduction from inspected parts at the vendor facility. • Manage vendor communication and feedback in terms of future look ahead and Notification lead times.

• Provide leadership to a technically diverse Sourcing Quality Engineering team of 10 + FTE to drive growth in business cooperation between Oil & Gas and the supplier base of 1000+ suppliers. • Created and implemented the QMS structure for sourcing quality team by creating close to 25 technical and quality procedures/work instructions. • Be the business focal point for supplier activities directed toward process control, quality assurance and quality control of the supply base in the assigned region.

• Conduct Supplier Audits/Surveillance for Conformance - Technical, QMS and EHS. Conduct product and process audits • Establish a structured approach for quality assurance and drive consistency and adherence to quality procedures and requirements. • Provide technical guidance to suppliers toward assuring product/process compliance with engineering drawings and specifications.

• Work with global team to execute on structural & thermal analyses of Gas Turbine Combustor components. • Evaluate simulation results and recommend solutions based on scientific insights. • Drive advanced solutions towards developing new technologies and products. • Document the work in form of detailed design records, best practices, internal report etc. • Contribute to generating IP and DMP ideas and work on them to help the business get competitive advantage