Dragos Marian

B2B Slaes Ops - Digital Catalogue Manager - EMEA and APJ Markets Managing the digital catalogues related issues for the clients (eg missing prices, missing products, updating store offerings, stocks etc) Creating quotes for the clients to help them place orders Weekly Quality Control Check on the digital catalogues Talking with our clients as more and open as possible to ensure the best service is provided to them

• Serves customers by providing product and service information and resolving product problems. • Attracts potential customers by answering product and service questions and suggesting information about other products and services. • Maintains customer records • Resolves product problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interactions Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Resolve customer complaints via phone and emails

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