Dzmitry Yahorychau
Angestellt, Salesforce Administrator / System Analyst, EPAM Systems
Minsk, Weißrußland
Werdegang
Berufserfahrung von Dzmitry Yahorychau
Bis heute 10 Jahre und 4 Monate, seit März 2014
Salesforce Administrator / System Analyst
EPAM SystemsSalesforce configuration based on customer requirements: workflow rules, approval processes, validation rules, security (OWD, sharing rules, roles, profiles, users), standard and custom objects (fields, tabs, page layouts, record types, VF pages), email templates incl. Visualforce, reports and dashboards, etc. Data migration from 3rd party systems, import/export via Data loader, SOQL queries. Standard/custom code (metadata) deployment . Providing customer with the appropriate solution based on requirements.
Customer support incl. real time troubleshooting (US West & East coast, EU): Service Cloud (cases), GTM, Webex, Skype, Gtalk, email. Developer and QA teams coordination (task management, quality control). Software installation/configuration/maintenance on clients environments. Technical specifications/user manual creation, end user training. Oral/written translation work (English/Russian). Other projects management.
8 Monate, Dez. 2011 - Juli 2012
IT Project Manager
SpurIT
Existing customers support (IM, email, Skype). Technical specifications creation (web based). Development/QA teams coordination (tasks management, quality control). Acceptance software testing. CRM: software customization and implementation of new projects. Invoicing. Market research, competitors’ software analysis. Company website maintenance incl. learning materials creation. Company promotion via Internet: YouTube, Twitter, FB.com, Google Adwords ads.
4 Monate, Sep. 2011 - Dez. 2011
Technical Support Manager
FlashComs
On-line customer support (support tickets). Assembling, installation and testing software packages. Installation of media server software (Adobe Flash Media Server, Wowza Media Server, Red5) on clients Linux and Windows platforms. Virtual host management via Adobe FMS management console. QA performing
1 Jahr und 8 Monate, Feb. 2010 - Sep. 2011
Operations Manager
Republican Unitary Enterprise ‘National Sports Lotteries’
Everyday technical and administrative support of sport betting cashier's offices. Expanding the geographic scope of company activities (rent searching, contract preparation, coordination and execution). Implementation of new technologies in office operations. Operations with statistical data. Collaboration in business marketing strategies development. Market research. Financial statements preparation. Customer service.
5 Monate, Okt. 2009 - Feb. 2010
CRM implementation specialist
KomplIT
Communication with customers (acceptance criteria clarification, business offers creation). CRM requirements specifications execution. Customer business processes analysis. CRM systems installation and adjustment.
4 Monate, Juli 2009 - Okt. 2009
Sales / Project manager
GlobalOneBel
Communication with existing clients. Setting up contracts and specifications. Market research. Translation of technical documentation.
3 Jahre und 1 Monat, Aug. 2004 - Aug. 2007
System Administrator
Belpost
Hardware and network terminals functionality control. LAN administration based on Windows 2000/2003 server. User support. Specialists consulting. Projects implementation. LAN cabling and adjustment. Control of computer hardware circulation within the Region of Minsk postal system.
Ausbildung von Dzmitry Yahorychau
1 Jahr, Okt. 2007 - Sep. 2008
Electronic Business Management
University of Warwick
e-business, e-commerce, finance, management, computer programming
2005 - 2006
The State Institute for Upgrading and Retraining of Managerial Personnel
Economics, finance, management, accounting
3 Jahre, Sep. 2001 - Aug. 2004
Telecommunication software
The State Higher College of Telecommunications, Minsk, Belarus
DBMS, Computer programming, Web design, LAN, Theory of telecommunications, Digital switching systems, Information Systems modelling, Telecommunication enterprise management
3 Jahre und 10 Monate, Sep. 1997 - Juni 2001
Telecommunication terminal devices
The State Higher College of Telecommunications, Minsk, Belarus
Telecommunication devices, LAN, Electrical circuits theory, Computer hardware, Theory of telecommunications, Telecommunication devices microprocessors
Sprachen
Englisch
Fließend
Russisch
Muttersprache
белорусский
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