Felix Michaelis

• Communicating with customers via telephone and e-mail • Updating database information and menus • Informing clients by explaining procedures • Executing staff training to new employees • Responsible for social media accounts (Facebook, Twitter, Instagram) • Process optimization of the training staff • Joining Feedback meetings to optimize processes and the training staff • Part of a project group which includes regular meetings with international co-workers • Supervisory tasks

- main person for communicating with the (inter)national university community - write articles, mails and facebook posts in Englisch and Dutch - keep the ESN Twente community up-to-date - meetings with other organizations to manage sponsoring and keep them up-to-date - attract and motivate members, both to participate in activities and become active - think about potential improvements and their implentations - setting up events (eg. organizing parts of the introduction week of the university)

Translating websites, advertisements & customer requests from German to Dutch and vice versa.

As the Online Brand Marketing Manager of Make a Move Twente I got the chance to put different aspects (setting up Marketing plans, Photoshop, brand awareness) I learned about during my studies into practice. Doing a part-time position in AIESEC next to my studies helped me to improve my time management and organizing skills. It also gave me a great insight in teamworking processes and I got to meet wonderful people.

- Recrutiment of new customers - Creating content for different social media accounts - Maintaining social media accounts

- Translating websites and customer requests from German to Dutch and vice versa.

Englisch, Französisch, Politik, Deutsch & Biologie