Filipe Mendes

- Manage (plan, monitor, control) project with regards to IT deliverables, budget and resources - Project sponsor / stakeholder expectation and relationship Management - Coordination with third-party vendor - Status reporting

- Provide analysis, technical and end user support - Provide support in acceptance and regression testing activities of new releases/features - Develop and maintain an information repository - Liaison between Project Manager, 2nd and 3rd level support teams - Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference

• Ensure pricing flow for Trading instruments to Markets and Data Vendors • Maintenance of whole Market Data infrastructure (Hot- Standby) • Provide Data Vendor (Reuters, Telekurs, Bloomberg, Sunguard) and in-house Market Data Systems support for Trade Floor clients • Coordinate new implementations with external Vendors (Thomson Reuters, Bloomberg, Telekurs) • Provide expert advice on pricing flow and market data systems in Projects • Coordinate application landscape simplification efforts decre

• Ensure pricing flow for Trading instruments to Markets and Data Vendors • Provide Data Vendor (Reuters, Telekurs, Bloomberg, Sunguard) and in-house Market Data Systems support for Trade Floor clients • Train new employees

• 1st and 2nd Level FX Support • Business for Business support • Training Business Clients on eCommerce Trading Tools for Foreign Exchange and Equities • Train new employees

• 1st and 2nd Level Support • Application owner of Lotus Notes • Training internal Clients on internal Applications • Train of new Support Members

Wirtschaftsinformatik, Dipl. Wirtschaftsinformatiker HF BWL, IT Security, ITIL, Marketing, System Engineering, Business Engineering, Project Management, IT Management