Frank Maail

Berufserfahrung von Frank Maail

• Bis heute 5 Jahre und 10 Monate, seit Sep. 2018

  Head of Growth, Engagement & Community

  Doerscircle Pte Ltd

  Selected by the World Economic Forum as "One of the leading startups of the ASEAN region". Doerscircle, driven by a team of Entrepreneurs, is providing products and services (such as Healthcare, Insurances and Business Services) for Start-ups, Entrepreneurs and Freelancers (we call ourselves Independent Doers). Building the #1 global support platform for Independent Doers based on Community principles we do not only support with our marketplace, we bring people together and facilitate growth.

• Bis heute 6 Jahre und 4 Monate, seit März 2018

  Founder

  Leisure Lab Pte Ltd

  Leisure Lab is the platform for the Leisure Industry to raise the bar in delivering memorable experiences. We educate the inexperienced, consult & coach the work field and deliver the best interim managers for your projects.

• 7 Monate, Sep. 2017 - März 2018

  Head of Community

  WeWork

  Opened the first 2 WeWork buildings in South East Asia, headed the community.

• 3 Monate, Juli 2017 - Sep. 2017

  Head of Attractions

  Mega Adventure Group

  Part of the senior leadership team of Mega Adventure Group. - developed and implemented a new business plan which led to the short term achievements below - developed and implemented a new team structure focused on lean operations and career growth opportunities - increased revenue to 125% vs budget - increased EBITDA to 300% vs budget - developed and implemented profit drivers: merchandise, upsell and cross sales - set up a business case for a major CAPEX project, handed over for implementation

• 1 Jahr und 5 Monate, März 2016 - Juli 2017

  Head of Operations

  Legoland Malaysia Resort

  Heading 7 Departments (300 pax, including 6 Heads of Department) of LEGOLAND Malaysia Resort (Theme Park, Water Park & Hotel) incl Rides, Events & Entertainment and Product Excellence. Accountable for the Operations P&L and the development of the department. - satisfaction from 90% to 95.6% YTD - ride safety from 89% to 100% YTD - saved costs with 25% vs budget and increasing Guest Experience - opened the RM40m Ninjago Ride - doubled the secondary revenue at Admissions with upsell

• 6 Monate, Sep. 2015 - Feb. 2016

  Commercial Strategy Manager

  Merlin Entertainments Group

  Project basis: Responsible for the set up of the commercial strategy and managing the commercial department on a daily basis. Increased overall commercial spends with 37% during the project with 69% increase during the last 2 months. At the time of leaving Retail spend increased with 107% (GP% +3.5%YTD) By leading and inspiring the team we were able to create a result driven environment which lead to the above results.

• 1 Jahr und 11 Monate, Sep. 2013 - Juli 2015

  European Retail Operations Manager

  Merlin Entertainments Group

  Regional business manager providing specialist support and operational guidance for all retail functions in order to achieve and exceed SPH and revenue budgets. Responsible for all Commercial Areas (Merchandise, Photography, F&B and Games) of 23 world class attractions in Continental Europe exceeding 20Mio in revenue. (including multiple commercial areas within SEA LIFE, Madame Tussauds, The Dungeons and Legoland Discovery Centres). Overlooking 10 different countries.