Joel Mathew
Angestellt, Engineering Lead, Skit.ai
Über mich
I'm Joel Mathew, an accomplished Engineering Lead with 4+ years of experience, dedicated to driving technical excellence and achieving tangible results. Some of my notable areas of work are highlighted below : 🚀 Velocity & Efficiency: Implemented CI pipeline enhancements, reducing service deployment turnaround times. ⚙️ Reliability: Proactively monitored and resolved issues, reducing active alerts from 300 to zero per month. 📈 Performance: Scaled up throughput of owned service, achieving 99.99% availability without additional hardware costs. 👁️ Observability: Implemented automated log capture, streamlining identification and resolution of client API failures. 🔒 Security & Compliance: Developed in-house tool for data purging, ensuring compliance with client specifications. Committed to excellence, I seek to leverage emerging tech and best practices for organizational success. Let's connect and achieve remarkable results together! 🤝
Werdegang
Berufserfahrung von Joel Mathew
Bis heute 1 Jahr und 3 Monate, seit Apr. 2023
Engineering Lead
Skit.ai
In a high-paced environment, I led initiatives to boost velocity by 25% through CI pipeline enhancements. Proactively resolving Sentry alerts, I achieved zero active issues monthly. Our service scaled to handle 1000 RPS with 99.99% availability, without added hardware costs. Implemented automated log capture and stakeholder notifications for API failures. Developed a self-serve data purging tool for compliance, addressed vulnerabilities, and ensured smooth stakeholder management.
1 Jahr und 9 Monate, Juli 2021 - März 2023
Software Engineer (Solutions)
Skit.ai
• Achieved 32% production call share for a telecom provider via voice bot solutions, informing users about outstanding bills and addressing queries. • Developed a voice bot solution for a consumer electronics partner, enabling seamless handling of queries 24/7 and smart transfer to human agents for complex inquiries. • Implemented A/B experimentation using Flagr, enhancing service with precise feature rollouts for improved user experiences.
Sprachen
Englisch
Fließend
Hindi
Fließend
Malayalam
Muttersprache