Justin McHaney

Berufserfahrung von Justin McHaney

• Bis heute 3 Jahre und 9 Monate, seit Okt. 2020

  Senior Service Desk Engineer

  MAUSER Packaging Solutions

• 1 Jahr und 2 Monate, Aug. 2018 - Sep. 2019

  System Engineer (Department Head)

  Pacific Pile & Marine

  Building an IT infrastructure and functioning IT Department from the ground up. Vendor Management, Service and Support. Policy creation, Remote Site Administration, Report writing, Infrastructure Design and Implementation, Documentation, Project Management.

• 1 Jahr und 2 Monate, Jan. 2017 - Feb. 2018

  Support Engineer (Advanced Capabilities Team)

  Microsoft Corp.

  Liaison between Microsoft and the customer. Continuously evaluate, identify, and improve the support process pipelinel

• 4 Monate, Jan. 2016 - Apr. 2016

  System Administrator

  US Department of Veterans Affairs

  CYSEC Admins provide expert onsite operational and analytical services to the VA in support of the remediation of vulnerability scanning and analysis material weaknesses, and assist in resolving the critical weakness, as identified by the OIG FISMA and FISCAM audits.

• 3 Monate, Juli 2015 - Sep. 2015

  Event Manager

  Microsoft Corp.

  This was a contract position providing support for the Windows 10 rollout. Management of mission critical incidents from creation through resolution, worked directly with Microsoft Partners and external vendors in efforts related to incident management. Acted as a liaison between incident response teams and high level interested parties.

• 6 Monate, Dez. 2014 - Mai 2015

  Identity & Access Management Administrator

  Expedia Group

  Responsible for providing exceptional customer service while completing access requests to various Expedia applications and tools. Duties included managing all aspects of requests – creating, modifying, and removing access, as well as, following access management requirements to ensure proper approvals were received and logged. Responding in writing via e-mail to customers directly at all levels of the organization.

• 3 Jahre und 1 Monat, März 2011 - März 2014

  IT Coordinator (Department Head)

  HAITEC Aircraft Maintenance GmbH

  IT Managerial duties which include PCI compliance, Help- desk support for more than 300 users, development of automation scripts, server maintenance, server configuration, pc and laptop deployment, virus removal, administrative tasks, management of Active Directory structure, Exchange Administration, network connectivity support, proprietary software support, deployment of server systems, systems integration, systems migration, hardware migration, IT project leader, IT coordination with external vendors.

• 9 Jahre und 1 Monat, Jan. 1999 - Jan. 2008

  Software Test Engineer

  Microsoft Corp.

  Installation of base test system Windows operating system on 30 systems 3 times daily. Installation of Windows Millennium as upgrade scenario or as clean scenario. Troubleshooting hardware issues during setup. Logging results of breaks and related information. Assuring hardware plug and play correctly and show corresponding conditions in device manager. Close work with developers identifying specifics of breaks and steps for solutions.

• 1 Jahr und 1 Monat, Jan. 1998 - Jan. 1999

  Project Manager

  Johnson Controls

  Electrical mapping project prep including maps, directions, personnel lists, group assignments, and scheduling coordination between Microsoft Security and Johnson Controls. Responsible for supervising 9 employees onsite at Microsoft campus. Granted highest level security clearance for project. Shift scheduling, project level time management, project completed 30 days ahead of schedule.

• 2 Jahre, Jan. 1997 - Dez. 1998

  Senior Support Engineer

  AT&T

  Electrical mapping project prep including maps, directions, personnel lists, group assignments, and scheduling coordination between Microsoft Security and Johnson Controls. Responsible for supervising 9 employees onsite at Microsoft campus. Granted highest level security clearance for project. Shift scheduling, project level time management, project completed 30 days ahead of schedule.

• 1 Jahr und 1 Monat, Jan. 1996 - Jan. 1997

  Regional IT Supervisor

  TEKsystems - An Allegis Group Company

  Responsible for building networks from the ground up at multiple military sites across western Washington. Everything from external wall drops to electrical wiring. Internal user support, external user support, and general network admin and design.

• 1 Jahr, Jan. 1996 - Dez. 1996

  Installation Engineer

  U.S. West Communications

  The first project was the uninstallation of existing ISA network adapters and sound cards. The second project was the installation of PCI network adapters and sound cards. This was a delicate project and took quite some time. Although the installation of these devices is a standard procedure, the mandate was no more than 1% downtime for the entire project. Organizational skills were very important to facilitate the downtime mandate. The project came in at 0.71 % downtime.

• 1 Jahr und 1 Monat, Jan. 1995 - Jan. 1996

  Technical Lead

  Wauna Computer

  We did in home sales and repair of both hardware and software for residential and commercial customers. This included building PCs from the ground up using customer input to customize the computers.