Karim Al-Soufi
Angestellt, Offering Director, 24/7 Connected Services, KONE
Espoo, Finnland
Werdegang
Berufserfahrung von Karim Al-Soufi
Bis heute 2 Jahre und 9 Monate, seit Okt. 2021
Offering Director, 24/7 Connected Services
KONE
Driving KONE 24/7 Connected Services offering & product line development and competitiveness across all geographies and business lines.
10 Monate, Juli 2020 - Apr. 2021
Vice President Customer Experience
Finnair Plc
• Member of the Commercial Leadership team, leading a team of 90 professionals and external service providers • Companywide responsible for Product and Service definition as well as for customer care and customer feedback • Business owner for the cross-functional Aircraft Cabin Area
2 Jahre und 9 Monate, Okt. 2017 - Juni 2020
Vice President Ground Experience
Finnair
• Member of the CX Leadership team • Leading a team of app. 400 professionals and external service providers to develop and to deliver customers services: Airport Customer Service, Customer Care, Customer Feedback, Aircraft Cabin Interior, Finnair Lounge Network • Business owner for the cross-functional Aircraft Cabin Area
1 Jahr, Nov. 2016 - Okt. 2017
Director Inflight Experience & Retail
Finnair
• Member of the CX Leadership team • Responsible responsible for Inflight Service Concept, Catering, Cabin Interior and for Finnair Travel Retail • Managing Director of Finnair Travel Retail
9 Monate, März 2016 - Nov. 2016
Director Catering & Logistics
Finnair
• Responsible for managing Finnair’s catering footprint, incl. key catering partnerships Facilitated insourcing process and Due Diligence of catering operations at the home hub
1 Jahr und 8 Monate, Aug. 2014 - März 2016
Project Director - Corporate Development
Finnair
2 Jahre und 1 Monat, Mai 2012 - Mai 2014
Director Business Development
Aurinkomatkat
1 Jahr und 11 Monate, Dez. 2008 - Okt. 2010
Head of Operations Car & City
Thomas Cook Netherlands
Managing a team of 10 FTE for product management, sales promotions, business processes and business analysis at Vrij Uit • Commercial responsibility for City and Nearby products • Created and heading a Sales promotion team to follow up on price competitiveness • Responsible for the strategy & business development to transform the Tour Operator to a web focused multi specialist • Responsible for business controlling of the unit •For 8 months director ad interim of Tour Operator
3 Jahre und 2 Monate, Nov. 2005 - Dez. 2008
Operations Manager, Western Europe
Thomas Cook AG
Übergang der Arthur Andersen Management Consulting in die Deloitte Business Consulting
2 Jahre und 6 Monate, Apr. 2000 - Sep. 2002
Consultant
Arthur Andersen
4 Monate, Okt. 1998 - Jan. 1999
Summer Associate, Consulting
Ernst & Young
Ausbildung von Karim Al-Soufi
5 Monate, Aug. 1999 - Dez. 1999
Goizueta Business School, Emory, Atlanta
1 Jahr und 1 Monat, Jan. 1999 - Jan. 2000
Helsinki School of Economics, HKKK, HSE
International capital markets
4 Jahre und 11 Monate, Okt. 1993 - Aug. 1998
Volkswirtschaftlehre
Universität Bonn
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Finnisch
Gut