Kay Dapper

macht ein Sabbatical.

Bis 2021, Head of Deposit Fraud Program, Ally Bank, USA

Las Vegas, Vereinigte Staaten

Fähigkeiten und Kenntnisse

Operations / Business Process Management
Risk Management / Customer Security
Customer Engagement Strategy / Customer Service

Werdegang

Berufserfahrung von Kay Dapper

  • Bis heute 8 Jahre und 9 Monate, seit Okt. 2015

    Head of Consumer & Commercial Fraud Program - Risk Management

    Fifth Third Bank

  • 3 Jahre und 2 Monate, Juni 2018 - Juli 2021

    Head of Deposit Fraud Program

    Ally Bank, USA

    Senior Leader in Deposit Fraud Management with focus on fraud control ecosystem performance, fraud operations optimization, fraud credible challenge execution, regulatory as well as fraud policy compliance.

  • 4 Jahre und 1 Monat, Apr. 2010 - Apr. 2014

    Head of Customer Security - Anti-Fraud

    Capital One (formerly ING DIRECT USA)

    Capital One Financial Corporation, a Fortune 500 Company, acquired ING DIRECT on February 17, 2012. Capital One became the sixth largest depository institution and the leading direct bank in the United States. Lead Deposit and Debit Fraud Analytics / Strategy, Fraud Prevention and Investigation as well as Debit Card Disputes teams as part of 360’s Bank Operations.

  • 2 Jahre und 3 Monate, Jan. 2008 - März 2010

    Head of Customer Service / Marketing – Online Brokerage

    ING DIRECT USA

    Responsible for Customer Service, Workforce Management, Customer Marketing, and Acquisition Marketing. FINRA Licenses: Series 7, 63, Series 24 (General Principal), and Series 4 (Registered Options Principal).

  • 2 Jahre und 6 Monate, Juli 2005 - Dez. 2007

    Head of Customer Service - Eastern Region

    ING DIRECT USA

    Responsible for ING DIRECT’s largest Customer Service Center in the U.S., Sales Development, and Café ‘Banking Barista Model’.

  • 5 Jahre, Aug. 1997 - Juli 2002

    Chief Operating Officer

    Consors Discount-Broker

  • Product Management/New Media Lead

    vwd Vereinigte Wirtschaftsdienste Germany

  • Senior Consultant

    BearingPoint Germany

  • System Analyst/Project Manager

    BHF-BANK Germany

Ausbildung von Kay Dapper

  • 2003 - 2005

    University of North Carolina Kenan-Flagler Business School

    Master of Business Administration

Sprachen

  • Deutsch

    -

  • Englisch

    -

Interessen

Member Board of Directors Food Bank of Delaware (2014 – Present); Member Strategic Planning Committee Food Bank of Delaware (2013 – Present)
Member ReStore Strategy Committee Habitat for Humanity of New Castle County (2013 – 2014); Member Board of Directors Habitat for Humanity of New Castle County (2006 – 2008)

21 Mio. XING Mitglieder, von A bis Z

Nachname:

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