Lukas Mettler

- Customer Relationship Management for the D-A-CH area, focusing on Enterprise Security Products (ESP) - Consulting for Security Software - Improving my product knowledge within ESP and HP - Events management and follow up - Reporting feedback - Interacting with customers via telephone and Email - Building good working relations with customers, account managers, team manger and stakeholder

Responsible for the smooth operation of a 50 room 3starred boutique hotel in the hours from 9pm to 7am. Duties at reception entailed the provision of excellent customer service, check in/out, bookings, the change of day and the updating of the PMS system. I also worked the house bar, did housekeeping duties such as washing, drying and folding all towels, moreover responsible for breakfast preparations, by setting the breakfast room and preparing the cooked breakfast.

Responsible for the check in/out of individuals and groups, taking of bookings and sale of travel products as well as the operation of the bar/cafe. Duties entailed the provision of excellent customer service, up-selling products and preparation of food and beverages, working to deadlines and productivity and sales targets, monitoring and maintaining health and safety guidelines. I co-developed a viral marketing strategy and created promotional material for it.

Principles Of Finance Quantitative Methods For Finance International Financial Markets and Banking Accounting And Financial Analysis Advanced Corporate Finance And Applications Derivatives And Treasury Management Behavioural Finance Management Accounting

Marketing Event Management Lodging Management Socio-Cultural Impact of Tourism

Business Information Systems Intercultural Management Human Resource Management Revenue and Profit Management Gastonomy Team Management Foundation of Business Strategic Development and Management of Tourism Leadership and Professional Development

Print and Layout Graphic Design Web Design Audio and Video Design Adobe Flash Programming Video Editing and Composing Information systems