Michelle Merkl
Angestellt, Account Executive, Unbabel
Lisbon, Portugal
Über mich
💡 I believe sustainability and technology are the future of success when combined with human collaboration 🇳🇱 During my four-year journey in the Netherlands, I started to work in the SaaS industry, where my team grew from two to ten people, the customer base doubled and we moved into a bigger office in Amsterdam 🇵🇹 In Portugal, I learned a lot more about sales negotiation, internal training and sales team onboarding 🇮🇹 I decided to start a full-time master's in Entrepreneurship and Innovation at Rome Business School 📍My experience in communication and customer service led me to Unbabel. After working and studying abroad for more than six years, I know language can often be a barrier 👩💻 At Unbabel I work as an Account Executive to reduce language barriers in customer service for the world’s leading brands #Expansion #FTR #NPS #CSAT #Costsreduction ☞ I am always looking for new opportunities to expand my network, let’s connect!
Werdegang
Berufserfahrung von Michelle Merkl
We offer one single app, with two modules covering the entire travel & expense journey: before, during and after each business trip. Our ambition is to change the way we work, offering a brand new experience for business travellers and companies around the world. We aim for a seamless work flow and better quality of life for employees.
- Inbound & outbound sales - Account mapping - Email nurturing - Lead qualification - Establishing & maintaining customer relationships - Attending events & networking - Scheduling & organisational matters - Creating creative prospecting & communication techniques
- Content creation - Lead generation - Email nurturing - Translations - Attending events - Scheduling, organising & publishing - Creating & evaluating campaigns - SEO strategies
SaaS Ensuring Customer Success, Responsibility for own customer base, account planning, customer relationship management, up-selling & cross-selling
SaaS Ensuring Customer Success, Customer Service via phone, chat, and community, onboarding clients, reporting issues and feedback, attending events, scheduling, and organizational matters, inbound and outbound sales, Google Ad Campaigns, translations, content creation
SaaS Ensuring Customer Success, Customer Service via phone, chat, and community, onboarding clients, reporting issues and feedback, attending events, translations, content creation
Organizing outgoing & incoming mail during high school holidays
Helping the accounting department during high school holidays
2011 - 2012
Holiday Secretary
DEVK
Secretary during high school holidays - accounting department, scheduling, organizational matters
Ausbildung von Michelle Merkl
1 Jahr und 1 Monat, Nov. 2020 - Nov. 2021
Entrepreneurship & Innovation
Rome Business School
- Innovation & Entrepreneurship - Innovation & Business Creation - Prototyping & Scaling up - Promotion, Selling & PR - Finance, Economics & Legal - Corporate Innovation - Innovation Project Team - Social Entrepreneurship & Trends - International Bootcamp
3 Jahre, Sep. 2017 - Aug. 2020
International Communication Management
The Hague University
International Communication Management (ICM) - Minor in Social Entrepreneurship and Innovation & Philosophy, Art and Culture
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Niederländisch
Gut
Französisch
Grundlagen