Mircea Dan

Operate as the lead point of contact for any and all matters, develop a trusted advisory relationship with key accounts and ensure the timely and successful delivery of solutions according to the customer needs and objectives.

Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to monitor and track progress

The IT Change Manager will be responsible for ensuring that the impact of new or upgraded IT systems and projects is managed in an effective way to ensure the delivery of desired business outcomes. The IT Change Manager will work with the business change or business improvement teams to support and guide them through the required steps to implement systems related change. The Change Manager will help to articulate the way in which changes will affect the users on a day-to-day basis.

Ensure proper team cohesion; - Balance allocation of tasks among the cluster team members; - Pro-actively identify risks of attrition and bench forecasts. Keep a risk/issue and action log on each application and prove it is being discussed with the customer periodically; - Report to upper management about delivery performance. Be able to create, when asked, a Delivery - Status Report on each app (ticket status, team morale, app health, risk/issues/actions);

- Windows server (IIS) configuration and maintenance; - Linux/Unix/Solaris (Apache, Bea Weblogic, Glassfish, JBoss) configuration and maintenance; - Oracle PL/SQL analysis, code debugging; - Provide support in all deployment and administration related activities;

Network surveillance, 1st level restoration and preventative maintenance · Monitors, performs troubleshooting, fault acknowledgement and fault analysis for Billing, CRM and Provisioning systems for telecom operators · Manages fault resolutions and service deliveries for BSS in the production environment · Work with the application for trouble ticket management · Maintains the service delivery level within the agreed SLAs