Nabeeh Eldardery
Angestellt, IT Program Manager - Customer Experience, GfK
Nuremberg, Deutschland
Werdegang
Berufserfahrung von Nabeeh Eldardery
• Programme Management of customer satisfaction strategy for all IT services delivered to organization worldwide for 10K employees. Scope of initiatives covers all IT services like end user services, O365, network, Infrastructure and cloud. Drive E2E service strategy and business relationship across functions and business units.
Bis heute 6 Jahre und 1 Monat, seit Juni 2018
Lead Global IT Infrastructure and Service Management
GfK• Leading IT Infrastructure and Service management team for IT Infrastructure end to end services. • Client Advocate: advising clients of effective IT services best fitting for business requirements. • Consultancy: capturing client requirements from business and converting them into solutions. • Project Management and Implementation: planning and driving project plans to implement customer demands involving internal teams and vendors.
Service Management of all IT services delivered to users of Ipsos acquisition covering TSAs ( Transitional Service Agreement) of end users, networking, Datacenter Infrastructure, and Business applications. Responsibilities covered operational, communication and financial management.
2 Jahre und 9 Monate, Okt. 2015 - Juni 2018
IT Manager Global Demand and Engineering - Applications
GfKManaging demand management team of global business applications - Customer Experience.
3 Jahre und 2 Monate, Aug. 2012 - Sep. 2015
IT Manager, Global IT Workplace Services
Vodafone International Services
• Led and managed team of 42+ of IT managers and professional engineers. • Service Delivery and Account Management for the Global Microsoft Systems & IT Infrastructure and messaging operation of Vodafone Group. • Leading professional engineers working in different solution pillars including Authentication & Provisioning, Messaging, Cloud Computing, MDM and Blackberry. • ITIL processes like Incident, problem, request fulfillment, event, change management, continual service improvement.
4 Jahre und 2 Monate, Juni 2008 - Juli 2012
IT Team Leader, Global Enterprise & Consumer Services
Vodafone International Services
• Managed and led a team size of 35+ IT engineers experienced in different technologies like Microsoft services, databases, UNIX/LINUX and mobile services. • Managed service delivery of the company global business services covering both enterprise and consumer business lines. • Aligned and managed budget regularly. • Managed Service portfolio includes ITIL processes like incident, problem, request fulfillment, event, change management and CSI.
2 Jahre und 4 Monate, Feb. 2006 - Mai 2008
Senior Global IT Engineer
Vodafone Egypt
2 Jahre und 5 Monate, Okt. 2003 - Feb. 2006
Senior Systems Engineer
IBM Egypt
Ausbildung von Nabeeh Eldardery
1 Jahr und 1 Monat, Mai 2002 - Mai 2003
IT and Business Fields
Univesity of New Brunswick, Canada (http://www.unb.ca/)
4 Jahre und 9 Monate, Sep. 1996 - Mai 2001
B.Sc. of Engineering
Mansoura University, Egypt (http://www.mans.eun.eg/)
Sprachen
Englisch
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