Ratish Menon
Angestellt, Technical Advisor, Microsoft India
Bengaluru, Indien
Werdegang
Berufserfahrung von Ratish Menon
Bis heute 6 Jahre und 5 Monate, seit Feb. 2018
Technical Advisor
Microsoft India
- Managing a Team of 25+ Engineers at a remote site helping them with technical as well as operational challenges. Working as an escalation resource for them. - My team help customers to resolve issues related to Office 365 Exchange Online and Identity Online(Mail flow related issues, Microsoft Defender, Migrations from the third-party servers to EXO, Hybrid issues, Security and Compliance, Azure Active Directory etc) - Actively collaborating with Supplier teams to provide product feedback to Product Group.
1 Jahr und 3 Monate, Dez. 2016 - Feb. 2018
Senior Technical Engineer
IT By Design, Noida
- Worked as a TAM in ITBD helping their Clients to manage their IT infrastructure including their network services, Firewall set up, Active Directory, Office 365 Exchange Online, SharePoint Online, etc. - Create project plans, design, and implement solutions. - Level 2 and Level 3 Support for problems identified with systems and networks. Will act as an escalation for Level 1 and Level 2 managed Services support technicians. - Helped internal team with recruiting new hires and their training.
3 Jahre und 4 Monate, Sep. 2013 - Dez. 2016
Technical Consultant
Wipro Ltd.
- Worked as a part of Microsoft Office 365 Support team as a Technical Lead. - Handling a frontline team of 8-10 Engineers and mentoring them to improve their technical capabilities. - Meet the SDQL (solution delivery quality framework. - Handling Escalation and performing technical recoveries. - Provided training to frontline Engineers based on skills gap analysis.
1 Jahr und 1 Monat, Sep. 2012 - Sep. 2013
Consultant
Sutherland Global
Handling Internet and VOIP-related issues.
1 Jahr und 5 Monate, Nov. 2009 - März 2011
Senior Technical Support Executive
C-cubed solutions
Ausbildung von Ratish Menon
2 Jahre, Juni 2021 - Mai 2023
Masters in Business Administration (ITSM)
NMIMS University