Ryan Michel

• Build rapport & identify customer’s needs • Construct & discuss possible solutions for customer’s situation • Recommend additional solutions to enhance customers experience

• Write detailed Methods of Procedures • Perform Critical Service Work • Troubleshoot & Research telecommunication circuitry • Installation of cable support systems • Cabling & Testing (Ethernet, Fiber Optic, House, Power) • Wi-Fi Access Points

• Directed a staff of up to 8 technicians over multiple job site installations • Trained, and evaluated employees with installation practices • Job estimating & planning • Created company accepted forms that enabled better installation records • Generate Reports & Templates for Test Records, Inventory, Hours, & As-Built • Assumed accountability for job completion & quality standards • Scheduling, and inventory levels for job sites installations • Obtained new customers through workmanship & customer

• UPS & Alarming for telecommunications Central Offices • Write detailed Methods of Procedures • Perform Critical Service Work • Troubleshoot & Research telecommunication circuitry