Sathish Manda
Angestellt, Team Leader, Service delivery professional, IBM India Pvt Ltd
Bangalore, Indien
Werdegang
Berufserfahrung von Sathish Manda
Bis heute 11 Jahre und 5 Monate, seit Feb. 2013
Team Leader, Service delivery professional
IBM India Pvt Ltd
Currently with IBM India, as a Team Lead responsible for end to end delivery of multiple services.Responsible for hiring, Compliance & Audits, Service quality improvement, resource management. Applying ITIL, Agile methodologies to improve the service delivery.Expert in creating Dashboards, Reports in Service now and setting Monitoring for the service alerts.Very good at handing Incident-Problem and Change management processes. IBM HALL OF FAME 2018 Winner