Sergey Malyshev
Angestellt, Technical Support Manager, Nissan Europe
Russia, Moscow, Russische Föderation
Über mich
Top performing technical support manager with strong technical background, higher automotive education, and 18+ years of experience in Nissan technical support, service engineering, recalls campaigns and quality assurance activities aiming to improve operational and quality metrics (KPIs) within competitive automotive industry.
Werdegang
Berufserfahrung von Sergey Malyshev
Bis heute 19 Jahre und 11 Monate, seit Aug. 2004
Technical Support Manager
Nissan Europe
Skilled in building and leading technical support teams, creating and optimising processes for dealers’ daily support for repair and parts catalogue issues in the region (Nissan EAST), setting/achieving KPIs, and consistently accomplishing the # 1 target. Highly proficient in building Recall/Service campaigns processes and performance results in the EAST region. Implemented «know-how» methods of customer’s retention and Dealer’s performance for recalls completion resulted break through achievement
Ausbildung von Sergey Malyshev
4 Jahre und 11 Monate, Sep. 1997 - Juli 2002
Mechanical Engineering
Moscow Power Engineering Institute
Sprachen
Russisch
Muttersprache
Englisch
Fließend
Deutsch
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