Sergiusz Mały

Delivery program management. Presales. Resource management. Delivery process improvement. Bench management. Global clients – Media & Entertainment, Travel & Hospitality, Financial Services. Lead Kyiv parts of programs – up to 12 teams of 100+ professionals. Coordinate cross-team and cross-location collaboration between up to 20 teams of 200+ professionals in Ukraine, US, Poland, Hungary, Switzerland, UK and Mexico.

Project and process consulting. Presales. Client engagement. Company-wide strategic initiatives on improvement of delivery processes and delivery escalation management. Launched and led project management competence (20+ project management experts) intending to take care on problematic projects to get projects back on track. Conducted deep project reviews to identify risks, outlined improvement plans and supervised their implementation.

Delivery program management. Presales. Client engagement. Resource management. Strategic initiatives on delivery and sales processes improvements. Scandinavian and US clients – Financial services, e-business, Telecom, Mobile development. Contributed to dramatic growth of company's headcount (tripled) revenue (doubled) and conversion from cost center to profit center. Launched Application Management, Microsoft Solutions, Mobile Development. Contributed to Business Framework development and launch.

Project leadership, management and oversight. Resource management. Client engagement. Delivery process improvement. Ukrainian, US, German, Swiss, Georgian clients – Financial Services, Telecom, Public sector. Launched and led Project Management Department (40+ PMs). Developed and implemented Corporate Project Management System. Contributed to transition from project to matrix organizational structure. Contributed to development and implementation of personnel management model, motivation model, KPIs.

Delivery project and product management. Technical leadership. Client engagement. Branch management. Ukrainian and US clients – Healthcare, SMB, Public utilities. Managed Kharkiv branch, was responsible for relationships with two dozen clients. Managed full lifecycle of company’s product line (“Personnel”, “Salary”, “Accounting”, “Dental clinics”, “Foodservice”) and development of other solutions. Led technical expertise, developed architecture of products and solutions, managed requirements and CRs.

Participated in design, development and implementation of company’s products (“Personnel”, “Salary”, “Accounting”).

Diploma with Honor