Shabeena Mohammed
Bis 2023, IT Consultant, Allianz Technology GmbH
Bangalore, Indien
Über mich
Dedicated Product Support Specialist I with 7 years of experience, motivated to maintain customer satisfaction and contribute to the company success. Proven ability to establish rapport with clients and exceed client expectations. Reliable and driven with strong time management and prioritization abilities. Now looking for a suitable position with an ambitious & exciting company
Werdegang
Berufserfahrung von Shabeena Mohammed
4 Jahre und 5 Monate, Jan. 2016 - Mai 2020
Support Analyst
Imagine Communications
Receive incoming queries from clients via telephone and web-portal. Ensure that new cases are properly documented in the case management system.Resolve client and user problems by effectively gathering and analyzing data. Manage the aged case backlog and properly report status and work toward resolution. Document troubleshooting steps, including step-by-step recreation. Provide regular updates to clients on faults and other requests.
Actively involved in Pre-Change Call & Global Change Meetings (CAB). • Quality Checks for the Operations Team • Analyze and Create a Problem ticket for repetitive Events
Event Management based on predefined criteria. 24 x 7 pro-active monitoring of security incidents and reporting. 24 x 7 monitoring of SIEM components availability and health monitoring.Operation and management of different security assets (Firewalls, mail gateway,Antivirus solution,) .Monitor the Critical Node view in ORION and take appropriate actions based on Knowledge base articles.Monitor the ITSM Dashboard and escalate any issues to the resolving IT Support groups.
Ausbildung von Shabeena Mohammed
3 Jahre und 10 Monate, Sep. 2008 - Juni 2012
Computer Science
Visvesvaraya Technological University
Sprachen
Englisch
Fließend
Deutsch
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