Shubham Malhotra

- Managing client onboarding and supporting with the setup and shop integration. - Interface between external customers and internal organizational teams (Tech, Finance, Operations). - Leading new developments in the team and implementation of training courses with customers. - De-escalating customer onboarding issues for a smooth onboarding process. - Building Looker dashboards for the onboarding team.

• Handling of Inbound and Outbound operations and warehouse management. • Leading a team of 5-6 personnel in order fulfillment for different merchants. • Handling CX operations (Shop integration, Problem solving, and Returns management). • Providing data-driven insights across the organization via product analysis. • Collaborating with the product and account management teams to ensure data consistency in the database. • Supporting the finance team with accurate pricing data for invoicing and controlling.

• Effective management of flow of goods needed for the delivery process. • Supported in Inventory Management processes with the responsible Area Managers. • Provided training to new recruits hired in the logistics warehouse.

• Accomplished a $50 million GRM improvement goal using data analysis to design a flexible CFBC fuel management model. • Lead role in adding a new product line (Bitumen) by market research sufficing the 0.5 million metric ton per year continuous demand in North India. • Accountable for saving $7 million by addressing inventory supply constraints and optimizing refinery product storage, using structured and creative problem-solving skills. • Supervised an on-site team of 4-5 workers.

• Worked as a Business Analyst monitoring real-time data of E&P activities of M/s. Shell. • Maintained a continuous flow of real-time data by identifying and communicating issues with on-site international teams. • Descriptive and Diagnostic analysis of data in MS Excel. • Presented data analysis reports to senior management.

Project Topic: Efficiency of Furnace in a Hydrocracker Unit. Description: To calculate the efficiency of natural draft furnace in a hydrocracker unit by evaluating the energy released by the furnace and the energy losses in the furnace.

Project Title: Logistics Procedures at Sewree Installation. Description: Operations at the installation that are receipt, storage and dispatch of oil products, quality check of products, tank lorry safety check and firefighting facilities.

Elected Modules- • Supply Chain Management and Consulting • Business Information Systems and Data Analytics • Digital Business Management and LeadershipElected