Shulin Ma

As one of the first SAP Customer Relationship Management product managers in China, I played a key role in bridging the CRM product sales in China and the global product development department. •Support China CRM revenue actively •Create global competitor analysis for Call Center and Service solutions yearly •Generate product backlogs •Develop and release the new features for CRM standard products to global customers •Hire and supervised 5 interns to translate over 300 documents

SAP ByDesign is SAP first cloud-based solution, customers could rent standard solution and also pay for the on-demand requirements such as field extensions, Business Intelligent (BI) reports etc. " Monitored and maintained standard BW reports of SAP ByDesign (HR & PRO application) " Deliver ByDesign on-demand BW reports for customers " Build Dashboards and Crystal reports for B1 standard product

Knowledge Management (KM) of SAP ByDesign is user help content to end users. Of all the five on-demand develop centers worldwide back then, SAP Chengdu was founded as central of ByDesign on-demand contents. " Design KM products as part of on-demand content delivery list for ByDesign " Build and test help contents in ByDesign Help Center (SCM and HR application) " Deliver help contents for on-demand contents " Training new employees