Steffi Poliwoda

Design, develop, enhance, and support monitoring and administration tool for SAP ASE database; deliver high quality code using peer development, automated testing framework, and direct customer feedback channels; feature documentation for SAP ASE Learning journey

Working in the cloud product support engineering team for SAP Business ByDesign/ Cloud for customer, acting as a liaison between product management and engineering team, analysing incidents, perform in-depth troubleshooting in Front and Backend to identify and solve complex technical issues, such as data migration issues, documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases, develop and maintain functional and technical product knowledge

Working with supplier to set up inventory feed, EDI and/ or other automated data exchange to trade orders and inventory information and ensure that suppliers are set up for success Test EDI connection to send and receive orders Focus on streamlining the data exchange process Explain who the supplier will work with in the long-term and how Wayfair measures Supplier performance

Manage and monitor projects, manage the expectations of clients with regard to project objectives, deliverables and timeframes, ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, and ensuring creative and technical success, gather functional and business requirements from client and translate into solution design according to client's needs, conduct client training, design and knowledge transfer session

Analysing escalated payment and billing system issues with internal tools and customer-facing website Investigating Windows Store transactions for risk and fraud to protect integrity of Windows Store Marketplace Resolving system issues by working with technical and non-technical teams across different regions

Analysed external app developer issues with regard to Windows Store app submission, certification, reporting and store as well as investi-gated payment and billing issues

Validated, processes and approved orders for new licenses, upgrades and enhancements for all Microsoft Dynamics products and issued credit notes in compliance to audit standards Provide on-going support to engineering team by reporting system’s issues with internal and external order management tools

Resolved customer issues related to payment and billing issue as well as Xbox Live successfully and escalated issues to T2 if required

supporting in recruiting potential interns, responsible for sales controlling and customer support, supporting in online - marketing (especially SEO and social media marketing)

Supporting the regional sales team in researching and analyzing operations, tasks in controlling, reporting und organization, supporting the marketing manager in planning, operating and evaluating marketing actions

ICT Infrastructure for Innovation, Managing System Developments, Global Sourcing, Achieving Business Value with ICT, ICT Project Management, Changing work practices with ICT, Changing business processes with ICT, IT Economics and Networks

Courses taken: Professional Services Firm Management, Marketing Management, Organization & Human Resource Management, Economic Policy; empirical diploma thesis: benefit of web 2.0 - technologies for the practical education of start-up entrepreneurs