Thomas Maybrier

Consulted multiple departments on roll-out of online community. Moderate user posts and comments, spam removal. Create and post multi-media content on the platform. Market research and community management for CTZN project.

Oversaw recruiting, hiring and team building. Designed and implemented a rigorous hiring process, adding 2 departments and staffing them. Created content and wrote copy for advertising, marketing and training materials.

Provided 1-on-1 support and editorial feedback to users via email and FogBugz. Designed new and updated existing content policies Wrote ongoing blog series about content on the site. Responded to and evaluated bug reports, feedback and feature requests from users.

Managed office/ Oversaw all aspects of day-to-day business operations, simple bookkeeping, artist relations, customer service via email and phone, art handling and the coordination of deliveries, pickups and installation of art works.

Managed personal and professional engagements, meetings, calls and conferences for CEO, including domestic and international travel. Paid bills, prepared taxes, hired contractors, coordinated office events.

Provided support via in-game channels, email and support software. Created in-game written content and 3 Knowledge Bases. Tracked advertising revenue.

Community Management, Community and Content Strategy, Blogging, Content Creation and Moderation