Tomasz Moczydlowski

• Identifying and correcting problems; conferring with fellow employees • Maintaining customer rapport by listening to and resolving concerns; answering questions • Providing both, hardware and software support

• Keeping the database up-to-date • Supplying data to both retailers and FMCGs to form vital market intelligence and enable them to make informed sales and marketing decisions • Performing regular maintenance by making sure that all information has been entered properly • Designing promotional newsletters for trade networks around the country

• Analyzing customer complaints and providing appropriate corrective actions • Assisting directly or routing customers to the appropriate personnel for assistance • Tracking, following-up and resolving customer's outstanding issues in a timely fashion • Responding professionally and expediently to any escalations from the original point of contact • Preparing documentation and reports on routine customer correspondence for future reference purpose

• Conducting thorough investigations of complex, multifaced and in depth complaints • Addressing complaints that have failed to resolve successfully with the Service Beneficiary concerned • Preparing detailed written responses in attempting to effect a satisfactory resolution • Evaluating and considering complaint resolutions on an impartial and 'without prejudice' basis