Wilfred Madanu

A seasoned IT Operations and Project Management professional who is exceptionally talented in working across technical and infrastructural frameworks. Plan and manage projects by aligning the business goals with technology solutions to achieve bottom-line results. Demonstrated an innovative aptitude in incident management, ITSM processes, and architecture that includes change, problem and event management, project management, and sprint leadership with 15+ years of experience in the IT industry. In every organization have worked in, whenever faced with any challenge, have effectively turned it into an opportunity without losing focus on responsibilities. Till now, acquired in-depth knowledge of infrastructure stability, technical solutions, and documenting concepts. Exceptionally adept at working and coordinating with clients and teams for user training and reporting.