Zack Metcalf

• Dedicated and student-focused teaching professional to over 50 students, who is committed to providing a well-balanced, supportive and engaging learning environment for all students • Proficient in tailoring lesson plans to incorporate students’ diverse interests while furthering independent thought, literacy, reading and writing skills

• Generated leads and lead campaigns for new potential clients within the United Kingdom • Contacted new clients interested in outsourcing manufactured products through our factory connections in China • Translated numerous sales documents and emails to attract clientele within the English market

• Promoted to manage two sporting departments of 30 people after two months of working at the resort • Provided excellent customer service to guests with cultural barriers from Japan, Korea, Taiwan and Russia • Supported and taught guests the various sports PIC offered while ensuring a positive and exciting atmosphere

• Assisted in large data migrations by gathering, analyzing and processing client data • Responsible for support calls, attending to the clients & post implementation surveys • Instrumental in utilizing SalesForce with critical information throughout the implementation process

• Expanded company’s marketing partners by planning corporate meetings and events nationally • Updated company’s database while establishing relations with new planners/hoteliers • Managed and trained interns in Production Project that impacted and increased hotel database from 1,500 to 4,000

• Advocated for the respectful treatment of individuals with physical and mental disabilities • Assisted Participants and Coordinators in establishing goals, expressing preferences and resolving problems • Coached and mentored Participants to be independent assets to the Santa Barbara community

Study Abroad

Minor in Sports Management