ömer özcan

Reporting to Head of Global Commercial IT, selected responsibilities; • Demonstrates an in-depth knowledge of IT and the service catalog, and assigned departments/business areas to identify and communicate how IT solutions can support the achievement of short- and long-term business goals. • Leads prioritization of IT initiatives based on affiliates needs/strategy, IT workload and budget.

Reporting to Country Manager, selected responsibilities; IT Manager • Utilizing in-depth technical knowledge and business requirements to design and implement solutions to meet business needs • Implementing the Global IT strategy to the local organization • Managing IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance

Reporting to Regional IT Manager, responsible for; • Participating and/or leading regional IT initiatives as required • Evaluating affiliate needs and technology solutions to improve efficiency • Maintaining documentation on team site for each affiliate • Executing project management processes and methodologies within ITPMM to ensure projects are delivered on time, within budget, adhere to high quality standards

Reporting to Regional IT Manager, responsible for; • Providing day to day IT Management support • Coordinating all parties from internal customers through support team & service desk to external partners to maintain high customer satisfaction regarding IT services • Leading the coordination of day to day prioritization of work, resource scheduling and work allocation, and sequencing of solution implementation

Reporting to IT Manager, responsible for; • Solving the problems that may occur on network and clients • Serving as an escalation point for troubleshooting and issue resolution and lead process during complex issue resolution & problem management processes • Coordinating all parties from internal customers through support team & service desk to external partners to maintain high customer satisfaction regarding IT services • Giving training to the users