yasmine yasine

analyzing and investigating price, demand and competition - devising and presenting ideas and strategies - promotional activities - compiling and distributing financial and statistical information - writing reports - organizing events and product exhibitions - monitoring performance - managing campaigns on social media

1.Keeps Scrum process running 2.Ensures a proper power balance between PO, Team, Management 6.Helps to keep the Team focused on the current Sprint 9.Educates PO, Team, Management and Organization 10.Solves impediments 11.Encourages and helps to achieve transparency 12.Strives to develop a Team into a High Performance Team 16.Detects hidden problems and strives to solve them 17.Helps Team to learn from its experiences

- Heavy interaction with internal and external customers via telephone and email - Provides guidance, training and cross training to other employees. - Tracks and monitors, via computer and reports, work assignments within the department to ensure their completion. - Supervise the team during the shift and support them

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms - Organize ideas and communicate oral messages appropriate to listeners and situations; - Follow up and make scheduled call backs to customers where necessary; - Stay current with system information, changes and updates