Abhishek Mathur

Chief Technology Officer

Key Responsibilites to head the IT & Process Automation Business Operations: 1. Build A self sustained service delivery model for the ISP business in Mumbai City. 2. Develop & Implement Process Automation Systems & Applications on Web & Mobile Platforms for internal & Customer utilizations. 3. Responsible for Information Systems & Information Technology Processes & Governance.

Key Responsibilites of the Positon were: 1. Application Development Projects for ERP & Integrated Systems. 2. IT Business Development. 3. Infrastructure & Applications Project Management. 4. CRM Technologies & Product Management for Client Service Applications. 5. IT Infrastructure Development & Management.

1. Developed an Integrated CRM for a domestic client (75 Users) 2. Client Requirement Analysis 3. Dialer Management. 4. Strategy planning for customization and enhancement of the project. 5. Software Development, SQC and implementation. 6. Creating SDLC for every new project and existing projects. 7. Executing Oracle Applications for an international airline. 8. Exposure to PSTN and various other Telecom products. 9. Operational analysis and project management is a part of the profile.

1. Developed &transitioned automated Lead Management System for outbound sales project. 2. Developed Automated Data Extraction System from Dialer (EPRO). 3. Platforms used were Visual Basic 6.0 and back end is SQL server 2000. 4. Developed & transitioned an automated extraction process with symposium as a backend (Sybase). 5. Developed user scripts on Java script for the outbound dialer (EPRO). 6. Transitioned a UK based Order Line project. 7. Transitioned UK based project named “Directory Inquires”.

Quality control on the project deliverables and ensuring all change management in the existing processes. Centralization of the MIS & Data management functions across inbound and outbound projects in the call center. Responsible for forecasting and doing analysis in terms of manpower, revenue, cost, project and agent performance. System analysis for technology processes and forecasting the technical requirements for the project. Developed an ERP module for performance management in GTL.

Business Management, Economics, Mathematics & Business Law.