Koyel Mazumdar

● Deliver training in person and virtually (both induction/on boarding training for new hires and developmental/BQ training for existing staff) that is engaging, encourages and facilitates strong learning experiences. ● Training professional with extensive experience in staff development, train-the-trainer design concept, TNI, TNA, process/productivity improvements and LMS and curriculum design. ● Experience in delivering full competency development learning activities that focus on developing and growing knowledge, skills and behaviors required to deliver great customer service. ● Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment. ● Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs') and financial expectations. ● People management. ● Social media content review. ● Compliance audit for trust & safety. ● Customer service, Technical support.